At 423Health, we adhere to the Consumer Contracts Regulations to ensure a smooth and fair returns process for our customers. Here's what you need to know:

Cancellation Period:

• Start: The moment you place your order.
• End: 14 days from the day you receive your goods.

Return Process:

• Notify us within the 14-day cancellation period if you wish to cancel your order.
• You then have an additional 14 days from the date of your cancellation notification to return the goods.

Your consumer rights for returning faulty goods are protected under the Consumer Rights Act. Here's how we handle returns for faulty items:

30-Day Right to Reject:

• You have the legal right to a full refund if you return a faulty item within 30 days of receiving it, regardless of our store's return policy.

Return Rights after 30 Days (Up to Six Months):

• If a fault is found within the first six months, we will first attempt to repair or replace the item.
• If the repair or replacement is unsuccessful, you can then request a refund.

After Six Months:

• After the initial six months, the burden of proof shifts to you to demonstrate that the fault was present at the time of purchase or when you first took ownership of the item if bought online.
• Proving a fault was present at purchase can be challenging, but we are committed to assisting you through the process.

If you need to initiate a return or have any questions regarding our returns policy, please contact our customer service team at:

• Email: support@423health.shop
• Phone: 0333 7722432
• Text: 07539 352377

We are dedicated to providing you with excellent customer service and ensuring your satisfaction with every purchase.

Thank you for shopping with 423Health!